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inspireCRM Capabilities
inspireCRM is an open CRM solution that meets the needs of organizations requiring multifunctional, enterprise-wide coordination of sales generation, sales fulfillment, marketing and service activities to customers, partners, suppliers or intermediaries: Groupware inspireCRM features lots of groupware functionality enabling users to manage e-mails, contacts and calendars (shared and/or private ones); you can either use your browser or specialized third-party applications like Thunderbird, Sunbird, Evolution, Kontakt, MS Outlook, etc.) to connect with inspireCRM. Contact information is available in the VCF/vCard format, calender information is available in a variety of formats including ICS/iCal, and FreeBusy so that users manage their calendars with their preffered calendar client. E-mails are accessible with any IMAP-enabled E-mail client. Account Management inspireCRM's account management provides a true 360° view of customers across contracts, activities, products, and status. Account management enables your employees to build tighter, more profitable relationships by understanding the status of each account. Product and Price Management In addition to managing products, prices and price lists in multiple currencies, you can build complex products based on simple products. inspireCRM supports the whole range of advanced product structuring, e.g. product bundling and design of product offerings based on multiple product bundles. Extremely flexible pricing rules, which you can add/modify at run-time, allow you to implement any desired pricing algorithm. Sales Pipeline inspireCRM allows your team to focus on profitable deals and close them faster by sharing consistent sales information, tracking deal progress, and recording all deal-related interactions. In combination with inspireCRM's activity management you can customize your own sales processes. The sales pipeline gives marketing professionals the tools to manage prospects and existing customers. You can integrate the inspireCRM sales pipeline at any stage with your existing ERP application to provide your sales force with relevant real-time data like warehouse information, shipping status, etc. Advanced Activity Management and Issue Tracking Coordinate workflow in large projects, track and monitor all project-related incidents and activities, group and structure your activities with activity trackers, stay in control with advanced time-tracking and real-time reports - or simply use inspireCRM as a very sophisticated bug tracker Tools and Administration inspireCRM administrators can customize the inspireCRM application to fit unique business demands, from adding/removing attributes or changing the screen layout to designing advanced activity processes to enhance the information flow within your organization. Advanced access control allows you to share information or restrict access based on user profile, role or team. Finally, extend inspireCRM with additional business modules with the inspireCRM wizards, reports and workflow capabilities. |
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