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We have invested heavily in a modern and state-of-the-art support management application software and CRM called 'inspire', enabling our support centre staff to quickly decide on the most efficient and effective response to a customer’s request for assistance for copier/MFD issues. It also enables us to take stock of all performance related aspects of our customers’ equipment and provides a complete site history of the equipment.

Our service team keeps no stone unturned to resolve customers’ technical issues on a priority basis and we can even provide remote access support without attending the customer’s premises. Our average attendance time from the time of placement of request is less than four hours, and combined with our 'first time fix' success we have an impressive collection of statistics that makes our Customers confident that they receive an extremely high level of support.

We regularly conduct customer satisfaction surveys to assess the quality of our technical support and also to ensure that our customers are satisfied with our high level of service. These surveys help us to improve upon our claims of being a service provider of high level and make it impeccable.